Returns & Exchanges

At Durbin Farms Market, we strive to provide the highest quality farm-fresh products and gourmet treats. Due to the perishable nature of our food items, we cannot accept physical returns, but we are committed to resolving any issues with damaged or unsatisfactory orders.

Return Process

• 1.
  Inspect Your Order

  Please examine your package immediately upon arrival to ensure all items meet our quality standards and are free from shipping damage.

• 2.
  Contact Support

  If you receive a damaged or incorrect item, email our customer service team within 48 hours of delivery with your order number and clear photos of the product.

• 3.
  Review Process

  Our farm office will review your claim and photos to determine the cause of the issue and verify eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, we will either issue a credit to your original payment method or ship a replacement item at no additional cost to you.